"Elune (or Hogger, or The Blizz Billing Dept) will know her own."
So, few days ago Blizz drops the banhammer on several hundred thousand accounts, mainly fer suspected botting. One of the accounts were that of Lamaa, one of me Aetherial Circle guildies. TJ's got his particulars. Now, what I knows is, Lamaa's a nice guy. And people whose opinionations I trust is convinced he ain't a cheater. And I knows what all Blizz has told him be a generic TOS violation. No specifics.
Now, I's just a simple orc, so I's well aware of how much I don't know. Mebbe Lamaa had some software he shouldn't have. Mebbe his running on WINE/Linux with a G15 tripped a flag. Mebbe his name were in the wrong database. Mebbe Lamla were the one what was supposed ta get banned, but it got typoed. I dunno, but nobody else will neither unless some unlucky bugger digs through the actual facts, which I's betting ain't happened yet, since his notice didn't say "On March 17 you were detected to be running GlideBot 7000 Verion 2.37a in AV, you BAD BAD MAN." And since there's probably a gazillion others all appealing, and since appeals apparentlies all gots go through the Billing Dept, and since they already gots his money fer the next three months, I ain't expecting anything ta happen fer a long, long time.
And that's what's buggin' me. I got no problem with banning cheaters. I ain't that upset about false positives - is gonna happen. What I is unhappy about is the crappy appeal system. Go through the billing department? They know nuthin' about either the technicals nor the legals. How can they possibly evaluate if a ban is legit? How can they handle all the appeals what is surely coming in? If Blizz wants to be a mature, serious business, they's gots to do a better job of managing they's customers. Dropping the banhammer and leaving it to Elune to sort out the mess ain't right.